When you connect a Facebook or Instagram account to the Prompt Studios client portal, we store an access token that allows us to retrieve analytics data on your behalf. We do not store your Facebook password, personal messages, or post content.
What we store
The only data we retain from your Meta connection is:
- An OAuth access token (encrypted) to read your Page and Instagram insights
- Your Facebook Page or Instagram account name and ID
- The date you connected the account
We use this data exclusively to generate your monthly performance reports. We do not sell, share, or use this data for advertising.
How to request deletion
You can remove your connected Facebook and Instagram data at any time using either of the following methods:
- Via your portal: Log in to your Prompt Studios portal, go to Channels, and click Disconnect next to Facebook & Instagram. This immediately revokes our access and deletes your stored token.
- Via Facebook: Go to Facebook Settings → Security and Login → Apps and Websites, find Prompt Studios Automation, and click Remove. This revokes access at the Meta level.
- Via email: Send a deletion request to hello@studiosprompt.com with the subject line "Data Deletion Request". We will permanently delete all stored tokens and analytics data associated with your account within 7 business days and confirm by email.
After deletion
Once your connection is removed, we will no longer pull data from your Meta accounts. Any previously collected analytics data in your reports will be retained for the duration of your service agreement, then deleted. If you wish to have historical report data deleted as well, include that request in your email.
Questions about your data? Contact us at hello@studiosprompt.com or visit our Privacy Policy.